First-Ride Retention Clinic
A focused walkthrough of why new riders stall after unlock — payment steps, geofence refusals, and helmet prompts that quietly end first trips.
Overview
New riders often complete an unlock, then vanish. This clinic sits with your product and ops leads to reconstruct the first-ride path from event logs — not from a slide deck of industry averages.
Scope
We prepare a sample of first-trip journeys (successes and exits), then facilitate a structured half-day session. You leave with annotated funnel notes and three to five experiment ideas tied to Malaysian payment and weather realities.
Included
- Pre-read of a 14-day first-rider export sample
- Facilitated clinic (up to four of your attendees)
- Written notes within three business days
Excluded
Ongoing A/B test management, creative design for in-app copy, and paid media buying.
Next step
Ask for the First-Ride Retention Clinic on the contact form. Include whether riders pay by card, e-wallet, or both.