Refunds and cancellations
How deposits, cancellations, and refunds work for Webspringcore analytics engagements — reviews, clinics, and briefs.
Scope
This policy applies to paid engagements booked with Webspringcore: Fleet Analytics Review, First-Ride Retention Clinic, Depot Rebalancing Brief, and written retainers for scheduled reviews. It does not cover software subscriptions or physical product shipments — we do not sell those.
Eligibility
Refunds are available when conditions below are met. Requests must be sent to info@webspringcore.click with the invoice number and engagement name.
Timeframe to request
Notify us as soon as you need to cancel or reschedule. Refund calculations use the date we receive your email during business hours (Monday–Friday, MYT).
Deposits
Flagship reviews and rebalancing briefs require a 40% deposit to reserve a start date. Clinics are payable in full before the session.
Cancellations by the client
- More than 10 business days before the agreed start: full refund of amounts paid, minus any non-refundable third-party booking fees we disclose in writing (rare; usually none)
- 5–10 business days before start: 50% of the deposit retained; remaining amounts refunded
- Fewer than 5 business days before start: deposit non-refundable; unused balance for work not started may be refunded
Rescheduling
One reschedule to a mutually available date within 60 days is allowed without penalty if requested at least five business days before start. Further reschedules may require a new deposit.
No-shows
If client attendees miss a scheduled clinic or debrief without 24 hours’ notice, that session is considered delivered. A replacement slot may be offered at an additional facilitation fee.
Work already started
Once sample checking or analysis has begun, fees for completed phases are due. Partial refunds may apply to undelivered later phases only, calculated against the statement of work milestones.
Materials and exports
We do not purchase materials on your behalf as a retail activity. Client-provided exports remain yours; we delete working copies per the privacy policy and statement of work. No “product return” process applies.
Non-refundable items
- Deposit portions retained under the cancellation windows above
- Completed analysis days and delivered written briefs
- Rush premiums once rush work has started
Refund method and processing time
Approved refunds are returned via the original bank transfer route in MYR within 14 business days after approval. Processing times at your bank may add further days.
Cancellations by Webspringcore
If we must cancel for illness or capacity, you may choose a full refund of amounts paid for undelivered work or a new date at no extra fee.
Contact for refund requests
Email info@webspringcore.click
Office 9, 23 Demo Street, Malacca 00000
Phone +60 6 000 3290